Feed the Brain: Why AI starts with the CMDB in ServiceNow
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If the AI Control Tower is the pilot, the CMDB is the flight map. You wouldn’t trust a pilot flying with a blank map – don’t expect your AI to perform without a structured CSDM.
If your CMDB is a “graveyard of data” rather than a “map of services,” your GenAI will struggle with accuracy, context, and value.
In this follow-up session, we’re going under the hood. We’re moving past the “what” of AI governance and into the “how” of AI data architecture. Join us to learn why CSDM (Common Service Data Model) is the secret language that allows Now Assist to understand your business – not just your infrastructure.
Stop guessing with GenAI. Start architecting it.
You will learn:
- Why CSDM 5.0 is the mandatory map for GenAI
- How high-quality CI data ensures AI accuracy
- Practical strategies to clean and structure your CMDB specifically for Large Language Model (LLM) consumption
- How a healthy data model connects back to your AI
- Control Tower for flawless observability
Start
tirsdag15. sepkl. 14:00Slut
tirsdag15. sepkl. 14:45
Eventet er oprettet af:
Devoteam A/S
Devoteam har mere end 20 års indgående erfaring med at rådgive og levere digitale transformationer til Forsvarsministeriets Koncern og den danske forsvarsindustri. Gennem to årtiers tæt samarbejde har Devoteam opbygget en dyb domæneindsigt og fungeret som en betroet strategisk og teknisk partner i en sektor, hvor kravene til sikkerhed, oppetid og overholdelse af komplekse rammebetingelser er i absolut særklasse.
Devoteams arbejde inden for forsvarsområdet spænder bredt — fra indledende strategisk rådgivning og enterprise-arkitektur til konkret projektledelse, cybersikkerhed og implementerin